RAILY Driver app
We have prepared video tutorials for you that will show you how to use the new RAILY Driver application correctly and without any problems.
First steps in the RAILY DRIVER mobile application (Android).
First steps in the RAILY DRIVER mobile application (iOS).
How to place a travel order in RAILY DRIVER?
How to navigate the RAILY DRIVER application? - Application navigation.
Frequently Asked Questions (FAQ)
I'm having trouble logging in to the app.
In this case, reset your password. The button for this is located below the login window – "Forgot your password?" A new password will be sent to the email address you provided.
Problem with clicking off at the pickup/destination point.
In this case, call the dispatcher to change your location. You'll then be able to click back to your actual pickup/destination point.
Problem with unclicking when there is no signal.
In this case, click away from the actual point, and the moment you have coverage, the app will accept the correct report. Otherwise, tell the dispatcher to click away from the point on their side and swipe down on the app dashboard to refresh the data.
Problem with localization service after completion of the order.
If the service did not end with the order, you must force the application to stop.
Android phones:
This can be done from your phone's settings ➔ "Applications" ➔ "Manage applications" ➔ "Raily Driver" ➔ "Force stop". Note: The path may vary depending on your Android version.
Apple phones with iOS:
This can be done from the active background apps panel. Enable background apps, then swipe up to force the app to close.
Other problems - e.g. application freezing.
In some cases, "deleting data" for the app solves the problem.
Android phones:
This can be done from your phone's settings ➔ "Applications" ➔ "Manage applications" ➔ "Raily Driver" ➔ "Force stop" ➔ "Clear data". Note: The path may vary depending on your Android version.
Apple phones with iOS:
This can be done from your phone settings ➔ "General" ➔ "iPhone storage" ➔ "Raily Driver" ➔ uninstall apps ➔ reinstall apps.
If the error persists, take a screenshot and send it to the dispatcher. You can also send the error screenshot with a description to the support address using the instructions at the bottom of the page.
What if you don't see a solution to your app problem above?
If you haven't found a solution to your problem above, you can contact us by phone or send a ticket to taxi-support@raily.pro
When sending an email application, remember to include the necessary information such as:
Operating system - iOS or Android.
Operating system version number, e.g. iOS 9, Android 12.
Phone model e.g. iPhone SE, Samsung A51.
Number of the order/orders affected by the error.
A detailed description of the error, including how it occurs and how often it occurs.
Screenshots showing the problem.
Your name and surname.
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From 15:00 to 07:00
Application support
What if you don't see a solution to your app problem above?
If you haven't found a solution to your problem above, you can contact us by phone or send a ticket to: taxi-support@raily.pro
When sending an email application, remember to include the necessary information such as:
Operating system - iOS or Android.
Operating system version number, e.g. iOS 9, Android 12.
Phone model e.g. iPhone SE, Samsung A51.
Number of the order/orders affected by the error.
A detailed description of the error, including how it occurs and how often it occurs.
Screenshots showing the problem.
Your name and surname.